Telecom Management Solutions

Telecom Management Solutions

file7841246478415 With the complexity and rapid growth of the telecom industry it makes telecom management services both difficult and imperative to the business’s bottom line. Convergent Technologies has the expertise needed to manage communications projects of all types. Our constantly expanding group of consultants have the industry experience and knowledge to manage all aspects of your telecommunications environment. Our team will be the interface between you and the carrier. Our support is life cycle, and we will be an extension of your team managing the quoting, ordering, implementation, activations, billing, MACDs, inventory management as well as SLA tracking and penalty recovery. We can support the entire process or assist in any phase of the project. Our focus is on superior support and service for our clients. Let us manage the environment for you.

Life Cycle Management

Our support is life cycle, and we will be an extension of your team managing the quoting, ordering, implementation, activations, billing, MACDs, inventory management, SLA tracking and reporting. Our team’s focus is on superior service and support.

  • Quoting
  • Ordering
  • Provisioning and Service Delivery
  • Activations
  • Adds, Moves, and Changes
  • Help Desk Integration
  • Billing and Reporting

Project Management

As the velocity of projects continue to increase, IT organizations want to see an immediate impact to bottom line results. Whether it be managing an entire project or assisting in any phase, Convergent Technologies team of project managers can assist in any aspect and will provide visibility, control and insight into the project deliverables. Our team can provide both onsite or offsite support for the entire lifecycle of the project.

Vendor Management

As part of our lifecycle support strategy, Convergent Technologies will assist in managing the performance of the vendor, costs, terms and conditions and service levels throughout the contract. We will determine and set the proper performance metrics, evaluation criteria and create a platform to manage it.

Inventory Management

With multiple providers, contracts, service terms and technology its difficult to maintain proper inventory, contracts and service dates. Let Convergent Technologies analyze, compile and maintain your current infrastructure and milestone dates. Our database and reporting system allows you to view your telecom inventory and research billing data with ease.

Expense Management

Communications networks are more costly and difficult to manage than ever before. For clients trying to understand and reduce costs, Convergent Technologies will provide you with the visibility and control you need to manage your telecom expenses. Our team will review all of your invoices on a monthly basis to ensure billing compliance. If errors occur, we will work on your behalf with the carrier to secure and track the appropriate credits.